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What should I do when my data licenses expire?

When a data license expires, you have two paths: renew so your data keeps flowing, or wrap up and return your devices. This article walks through both.

So you know: Not sure when your licenses end? Start by checking your license expiration dates.

If you want to renew​

Email support@clarity.io and we'll talk through renewing your licenses and, if you'd like, expanding your monitoring network.

If you want to stop​

Email support@clarity.io and we'll send you a pre-paid shipping label so you can return the devices whenever it's convenient. In your email, please include:

  • The number of devices you're returning.
  • The number of boxes you'll pack them in.
  • The address you're shipping from.

When you pack the devices, include all their accessories: the solar panel, solar shield, charger, and antenna.

What's next​

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Still need a hand? Email us at support@clarity.io or create a support ticket, and our team will get back to you.

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