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Billing: reviewing data licenses and renewing subscriptions on Dashboard

The Billing page is where organization admins keep an eye on their Clarity Sensing-as-a-Service data licenses and request renewals before they expire. From one screen you can see every funding source behind your subscriptions, check which ones are valid, expiring soon, or already expired, and kick off a self-service renewal request that goes straight to Clarity's Ops team — no email thread required.

Who can see it: Billing is restricted to organization admins. If you don't have an admin role for your organization, the page won't appear in your sidebar, and opening it directly will show a permission message instead of your funding details. (To find out who your org admins are, or to be promoted to admin, see How to manage your organization's users.)

How to reach the Billing page​

Log into Clarity Dashboard and, if you manage more than one organization, make sure the correct organization is selected in the org switcher at the top of the screen. Then open Billing under the ORGANIZATION section at the bottom of the left sidebar.

The page is organized into two stacked sections:

  • Renewal Requests — any renewal requests you've already submitted that are still being processed.
  • Funding History — every funding source tied to your subscriptions, with its dates, the devices it covers, and a button to request a renewal.

Review your funding history and expiration status​

Scroll to the Funding History table to see each funding source behind your data licenses. Funding sources are listed newest-expiry first, and each row shows:

  • Funding Source — a short ID tag identifying the funding source (the billing row behind your subscription).
  • Funding Start — the date the funding period began.
  • Funding End — the expiration date, shown as a colour-coded tag so you can tell its status at a glance:
    • A green check tag means the funding is valid and not expiring soon.
    • An amber "expiring soon" tag means the funding ends within the next three months — a good time to start a renewal.
    • A red "expired" tag means the period has already lapsed. (Older rows that have since been superseded by a newer funding period appear greyed out rather than red.)
    • Open-ended funding that never expires shows a check tag with no date.
  • Devices — a set of chips summarizing what the funding covers. ND is the number of nodes; the remaining chips count add-on modules — WD (Wind), O₃ (Ozone), BC (Black Carbon), the solar icon (External Solar), the snowflake icon (Cold Weather Power Solution / CWPS), MG (Multi-Gas), and DU (Dust). Hover any chip to see its full label and count.
  • Actions — a Request Renewal button (see below). Rows that have already been renewed by a newer funding period instead read Already Renewed, and the button is disabled if you already have a pending renewal request for that funding source.

As a reminder, once your data licenses expire you'll no longer be able to access newly acquired data on the Dashboard or through the API. You keep access to the historical data that was collected while your licenses were active.

Request a renewal with the self-service wizard​

When a funding source is approaching its end date, click Request Renewal in its row. This opens the Renew your access wizard, which walks you through four steps and confirms exactly what will be renewed before anything is submitted.

Step 1 — Introduction. The wizard explains which funding source you're renewing and the date you're projected to lose access. Renewing extends your current monitoring locations, nodes, and modules for another period matching your current subscription term. Use the Additional Instructions text box to add any notes — for example, "remove the two retired nodes from this renewal." Clarity's Ops team reviews these comments before processing your request. (The same text box is available on every step, so you can add notes at any point.)

Step 2 — Monitoring locations & nodes. Review the table of monitoring locations and nodes that will be renewed. Each row shows the monitoring location ID and name, the node ID, and how many days remain on that subscription. Locations with fewer than 30 days left are highlighted, and anything already past its end date is shown as "expired N days ago."

Step 3 — Accessories. Review any add-on modules that will be renewed alongside their nodes. Each row lists the module type, the node it's paired to, and the monitoring location it's deployed at. If there are no modules on this funding source, the step simply says so.

Step 4 — Confirmation. A short summary shows the total number of nodes, the number of modules, and the extension period (for example, "12 months"). Add any final instructions, then click Request Renewal to submit.

You can move between steps with Next and Back, or close the wizard with Cancel at any time without submitting. Once you submit, the page refreshes and your new request appears in the Renewal Requests section.

Track your renewal requests​

The Renewal Requests table at the top of the page lists the requests you've submitted that are still in progress. Each row shows:

  • Submitted Date — when you sent the request.
  • Old Funding Source — the funding source you asked to renew.
  • Status — a tag showing where the request stands: pending (received, awaiting Clarity's review), finished (processed and renewed), or deleted.

If you haven't submitted anything yet, this section reads No requests yet.

Click any row to open the Renewal request details panel, which shows the full status, your organization ID, the submission time, the funding source being renewed, the new funding source (which reads "Generated upon approval" until Clarity processes the request), and any additional instructions you included.

After you submit​

A renewal request is a notification to Clarity's Ops team, not an automatic charge — your team reviews each request (and any instructions you added) before extending your access. Once it's processed, the request's status moves to finished, the new funding period shows up in your Funding History, and your data keeps flowing without interruption.

If you have questions about your subscription, billing, or a request that seems stuck, reach out to support@clarity.io.

Terminology changes applied​

  • Datasource → monitoring location throughout (the wizard's own column labels say "Monitoring location ID" / "Monitoring location name").
  • Accessories (page/wizard wording) → described as modules / add-on modules in prose, matching the unified Devices vocabulary, while preserving the wizard's on-screen "Accessories" step label.
  • Navigation reworded to the new grouped sidebar: Billing sits under the ORGANIZATION group (alongside Users and Settings).
  • Cross-links use the new page names: Users (/users) for user/admin management; data access language aligned with the Sensing-as-a-Service data licenses wording used in the companion expiration article.

What's next​

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Still need a hand? Email us at support@clarity.io or create a support ticket, and our team will get back to you.

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